Money Back Guarantee

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Money Back Guarantee
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Money Back Guarantee


Money Back Guarantee

City Address are committed to providing only the very best possible products and services, backed with our unparalleled levels of personal customer care. So confident are we in the products and services we offer that we provide a free 14 day no questions asked money back guarantee.

If in the unlikely event that you are not 100% satisfied with the service we provide simply let us know in writing (via email is fine) and you will receive a full refund without question subject to the following simple conditions.

1. Our no questions asked money back guarantee is designed to let you use the service to ensure it meets your needs as such in order to claim a refund under this guarantee your account must be active first as confirmed to you via email.

2. The refund will be issued in the same method used to make payment for example if you make payment via PayPal you refund will be credited to the same PayPal account.

3. No refund will be payable on the registered address service or directors service address once the customer has submitted the change of address to Companies House.

4. Safe address parcel services and Return to Sender Handling are exempt from this money back guarantee.

5. The right to claim a refund under this guarantee will be forfeited once the customer has made use of the address in any form of printed or online advertising including but not limited Yellow Pages, Google Place or Free Index.

6. The customer will receive a full refund of the service price including vat. Any deposit paid by the customer will also be refunded less any amount already spent by the customer.

7. The 14-day money back guarantee can only be used once per customer. If once a refund has been received you subsequently reorder our services you will forfeit the right to claim a further refund.

8. All refund requested must be made in writing within 14 days from the date of ordering, quoting your account number (via email is fine) we are unable to process claims for a refund over the phone. Payments will be made within 7 days of receiving your request.

9. The money back guarantee does not apply to resellers, agents or affiliates.

Try our services for yourself, safe in the knowledge that if you are not completely satisfied you can simply email us for a full refund without question.

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